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SUPPORT / TECHNICAL ASSISTANCE / TROUBLESHOOTING:

Major player in the furniture and advertising services sector

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01

Context:

The customer wishes to optimize the management of its standardized infrastructure as well as autonomy and an improvement in the quality of service of its support teams L1, L2, L3.

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02

Problem solver approach:

Complete industrialization of a standardized infrastructure, Knowledge transfer and training of support teams on automation and monitoring under Linux, python, centreon.

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03

Result:

Significant and proven improvement in the quality of level 1, 2 and 3 support services, upgrading of support teams through emulation by coworking around automation and industrialization. Significant productivity gain thanks to automation : drop of more than 30% in on-call alerts.

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04

Technical stack involved:

OnPremise, Linux (Readhat, Fedora, Slackware, Ubuntu), LAMP, Proxy SQUID, Nagios/Centreon, Proftpd, Vsftpd, Glpi, Postgresql, Cisco, Digi, Bash, C/C++, Python, Perl

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